Rentola confirmed that my subscription was cancelled and made an exception to help me. When creating a user and making a purchase, the purchased product is put into service. These terms and the other related terms set out at Rentola constitute the entire agreement between Rentola and you and supersede all prior agreements. Labeled Verified, theyre about genuine experiences.Learn more about other kinds of reviews. Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Categories. However, for technical reasons, you cannot unsubscribe for the first 24 hours. Rentola is constantly developing. Looking forward to your cooperation. Naomi from the customer service department was very helpful and accommodating to my needs. Find out how we combat fake reviews. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Cordiali saluti, DavidRentola.it. Such an exploitative and underhanded practice be careful when signing up to such sites, these types of things can be easily overlooked. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Rentola.ie . Hi Michael,Thank you very much for your review. In Italy, its totally fake. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Find rental - free. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. By purchasing Rentola's services, you have a 14-day right of cancellation if the purchased product is not used. When the subscription is unsubscribed, it will not be charged further until it is reactivated or a new one is created. I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. It's a very bad website sbd worse customer service. Can please some one help. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. We will not refund any amounts paid unless there is a technical error. We use dedicated people and clever technology to safeguard our platform. Handle significantly more tickets 5.7 times as many requests on average. Updated. Monday to Friday 10 AM - 4 PM CET. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. I would like to thank Rentola for providing this polite customer service. Are . Date of experience: February 15, 2023. Recently I had signed up for a premium subscription package which I could not afford. Copyright 2023 Rentola.com, part of RENTOLA COM APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137875 | VAT: DK43137875 |, Help: Get answers for your questions here. Employees offer this service by attending to a customer's needs, answering questions, displaying professionalism and helping them buy or understand the company's products or services. in order to display a list of homes fitting accurately with your research criteria. Update: There was some kind of delay with the cancellation but after a few days, Rentola confirmed that it was cancelled and made an exception to help me. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us. As a job, customer service professionals are responsible for addressing customer needs and ensuring they have a good experience. Are you looking for your new rental property? We do the work for you - while you can relax. The most popular cities on Rentola. Popular searches . These terms are last updated August 2020. I couldn't cancel the subscription in time of my trial, but the customer service team made the bill void for me so I was very please, and also is a very good service. 5,426 available rentals. Service that provides a connected experience. WHY DIDNT I READ THE F* REVIEWS FIRST?. Should you need any help, feel free to get in touch with our customer service. We have requested your contact details so we can get in touch with you. She just made my week less stressful. The most popular cities on Rentola. Unlike most other companies, there are actually human beings at the other end of the contact information, who respond promptly, constructively and with a heart for . Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. Categories. Constantly empower customers to get their own answers themselves." - Dan Pena Find rental home in Dublin. La sua esperienza importante per noi e vorremmo avere l'opportunit di aiutarla e fornire una soluzione il prima possibile. Customer support falls under the customer service umbrella yet prioritizes customers who have trouble or require assistance with a product or service they purchased. Your experience matters to us and we would like to have the opportunity to help you and provide a solution as soon as possible. Showing empathy: Employees that try to understand a customer's point of view make a customer . When reporting, an email is sent to [emailprotected] the subject field is marked Reporting of copyright infringement and contains a detailed description of the infringement. 1. You can also use our smart filtering options to find your new dream home. Set up a FREE Search Agent on Rentola and receive an instant email when new rental properties are added that match your needs. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.ie, They were so helpful with problems with the payment. Rentola.ie. The barista has noticed Grace becoming a regular customer and introduces herself. If you need to get in touch with customer service, open rentola.co.uk, on each page of rentola.co.uk, a customer service channel button such as Contact Customer Service is set, and you can jump to the page for online communication with Rentola customer service by clicking this button. We do the work for you - while you can relax. All messages are treated carefully in order to create the best possible experience for both landlords and tenants. Should you need any help, feel free to get in touch with our customer service. Reg. Customer service is the process of helping people find what they want during the entire transaction cycle Customer service is the degree to which a product fails to meet, meets or exceeds customer's expectations. Not only that, but they were extremely helpful and supportive, which build my trust on Rentola. 12 good customer service examples. When I explained what happened, they listened and attended to the issue. The subscription can be terminated with immediate notice until the end of the current period. Date of experience: 15 February 2023. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Reply from Rentola.ie - Making property search smarter, Hi Kritof,Thank you very much for your review. Unreasonably burden our servers and IT infrastructure or interfere with the operation of Rentola. Apartments and houses for rent . Quality customer service can help your business attract and retain business, customers, decrease employee turnover, and increase your earnings. Answering questions about a company's products or services. Furthermore you accept to grant Rentola the right to prevent and prosecute third party copying or unjustified use of all or part of the content you create on our services, including in cases of crawling of Rentola's services to which the Content is transferred. Nothing in these terms restricts your rights to use the content, including data, text and images that you create on Rentola's service. any help, feel free to get in touch with our customer service. We are glad to hear that you are satisfied with the service that Nina has provided to you.We will make sure to forward your kind words.Have a nice day!Best regards,DavidRentola.com. Verification can help ensure real people write reviews about real companies. Best, DavidRentola.com. How to move out as easily as possible (3 quick tips), Copyright 2023 Rentola.ie, part of RENTOLA IRELAND APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137832 | VAT: DK43137832 |, Help: Get answers for your questions here. Popular searches. Customer service is not only about what you do, but also your attitude. Rentola.co.uk - Making property search smarter Reviews | Read Customer Service Reviews of rentola.co.uk | 2 of 12 Money & Insurance Real Estate Property Rental Agency Rentola.co.uk - Making property search smarter Rentola.co.uk - Making property search smarter Reviews 234 Average 3.7 rentola.co.uk Visit this website : Most relevant EK Distribute or include spam, chain letters or pyramid schemes. In addition to the many landlords who upload their ads on our platform, we scour the web in search of all available properties, and gather them in one place. Contact our customer service at: [email protected] Monday to Friday 10 AM - 4 PM CET. We appreciate you taking the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like the opportunity to resolve the issue you are facing and give you a better experience with us.We have sent you an email and hope to hear from you soon.Yours sincerely,DavidRentola.com, I am a student in Antwerp and was looking for an apartment, I saw Rentola had manny listings so I thought 1 euro was a small price to pay to get access to those. and thus deliver the best possible service for you. Were sorry you arent satisfied with our service. Then you've come to the right place. Have emailed multiple times but have gotten no reply. and thus deliver the best possible service for you. Very deceiving.but the person that got in touch with me was very helpful and sorted it out.Thanks for that. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Thank you for the help and trying to provide a better experience. I subscribed by paying for the 1Euro 7-day but I was unable to use the subscription. We have requested your contact details so we can get in touch with you. Hello, Thank you for taking the time to write us your feedback. Looking forward to your cooperation. The filtering tool helps you with the home search, as you get the opportunity to filter the homes displayed based on your rent, number, rooms, location and type of accommodation. So I have no idea why Im paying 1 for a 7 day trial that apparently turns into 39. 1 Dec 2022. Super helpful and kind. Then you've come to the right place. We do the work for you - while you can relax. "Customer service is just a day-in, day-out, ongoing, never-ending, unremitting, persevering, compassionate type of activity." - Leon Gorman "The best form of customer service is self service. 2. Customer service is the direct one-on-one interaction between a consumer making a purchase and a representative of the company that is selling it. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Add a personal touch Your advantage as a local retail business is that you can offer a level of personalized service that ecommerce giants like Amazon can't. Customer service is an opportunity to add a human touch to your business. Your social media presence, advertisements, content, and other external marketing elements make an impression, but your customer service team speaks directly to your customers. Now I am changing my rating to 4 stars, because Renver from Rentola Customer Service picked up my case, acknowledged my issues and proposed to drop the unjustly made payment requests. Be friendly. Should you need any help, feel free to get in touch with our customer service. We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.Please contact us at [email protected] so our customer service can assist you in the matter.Kind regards,DavidRentola. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. You can unsubscribe at any time. We guide you before, during and after your relocation. Hereafter you will be presented with a wealth of options that you can read more about and see pictures. Your feedback means a lot to us. Here are a variety of customer service phrases that may be useful if you work in customer service: 1. Employee happiness correlates to customer happiness 7. The most popular cities on Rentola. All home seekers can create a free search agent here. How do I cancel my subscription? Responding quickly: A customer will appreciate fast response times when they want to ask a question or highlight a problem. Tips for avoiding housing fraud and scam ads. Are you looking for your new rental property? We also ensure all reviews are published without moderation. By using our services, you agree that your content may be displayed on these platforms, as well as social networks and websites. 1 review. Customer service is the support you offer your customers both before and after they buy and use your products or services that helps them have an easy and enjoyable experience with you. no: 2360 Increasingly, great customer service means: Service that is fast ("real-time" or "always on" in marketing-speak) Service that is personalized. About; Terms and conditions; Blog; Buy Premium Profile; . Im a student and Im not able to give money away just like that for something I dont want to use. How can we help you today? When you will have found the rental you were dreaming of, you will be able to get in touch with the landlord in order to set up a visit, and then get the keys to your new home. Always welcome customers with a smile and a respectful demeanour. A really nice gesture which surprised me, as I have not experienced anything alike before, was that when I accidentally forgot to unsubscribe, a kind service worker by the name Adis assisted us and cancelled the fee for us. Apartments and houses for rent. Are you looking for your new rental property? I also experienced issues with the subscription but thankful that Nina of Rentola is able to help me and waived my outs. Share. Copyright 2023 Rentola.co.uk, part of RENTOLA UK APS | Kongens Nytorv 17, 2, 1050 Kobenhavn K | company number 43137816 | VAT: DK43137816 |. Expand your search and see available rentals in popular cities. Violate these Terms or our Advertising Rules. Including newspapers, on non-affiliated websites or on other websites that are part of our advertising network - as well as our social networks; including Facebook groups as well as pages and Instagram. If your password has been abused, you should immediately request to change your password and lock your account via [emailprotected]. Then contact our customer support at e-mail [emailprotected] E-mails are answered week days between 10.00 - 16.00. You can also use our smart filtering options to find your new dream home. Are you looking for your new rental property? Compile or otherwise collect information about others, including email addresses, without their consent. Rentola makes the market open and easily navigated. Please contact us at [email protected] so our customer service can assist you in the matter. Here are 8 tips for writing great reviews. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. Customer Care vs. Find . At Rentola, we facilitate the contact . Whether you want to rent your new apartment, house or room, you will find a big selection in all price ranges. 492,834 available rentals. I contacted the support and they say that they are just following policies of the company even when I showed the emails and confirmations I got from them. *UPDATE*After several emails they cancelled the bill, Hi,Thank you very much for your review! Reply from Rentola.com - Making property search smarter. Are you looking for your new rental property? Search. Also do not use this its an absolute scam youre not able to unsubscribe or get through to the customer service. Always use positive language. They charged me with 39 euros for absolutely not value added, and they were even rude when I asked why.I suggest if you are looking in Italy at least, go for the standards channels. Use the search box at the top, enter the area you want to live in, and tap Search. Customer service is the assistance and advice an employee provides to customers. Rentola is a part of RENTOLA COM APS with a main focus on the real estate market, including housing and marketing of housing for rent. Hi,Thank you very much for your review!We are happy to hear that you are satisfied with our services.Have a great day!Best regards Rentola.com. !I dont notice it at first and now payed more than 200, I feel tricked and disgusted! Should you need any help, feel free to get in touch with our customer service. Swift: NDEADKKK. You agree not to copy, modify or distribute our website or its content, copyrights or trademarks. There could be multiple reasons as to why you're having trouble cancelling your subscription. Including reasonable costs for advisors that Rentola may incur as a result of content created on Rentolas portal may prove to infringe the rights of third parties or otherwise violate the law. SCAM SCAM SCAM!! We appreciate that you took the time to give us feedback.We are sorry to hear that you are not satisfied with our service.We would like to have the chance to fix the issue you are facing and give you a better experience with us.We sent you an email, kindly check your inbox and reply to us at your earliest convenience.Best regardsRentola. Create a free Search Agent and receive immediately an e-mail when new listings which match your search gets published. Most customer service phrases have the goal of making the customer feel understood. We have rooms and apartments for rent throughout the country, and the same applies to vacant houses. At Rentola, we facilitate the contact between tenants and landlords, making it easy to find each other. Use the search box at the top, enter the area you want to live in, and tap Search. Your subscription with Rentola costs 1 for the first 7 days. Find rental - free. 20 then to just go VIEW a house. 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